Terms of Use & Privacy Policy
PART 1: WEBSITE TERMS OF USE
1. Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use this website. These terms apply to all visitors, users, and others who access this website.
2. About Us
This website is operated by:
Business Name: The Good Garden Company
Website: Thegoodgardenco.com
Email: Info@thegoodgardenco.com
3. Use of Website
You agree to use this website only for lawful purposes. You must not:
· Use the website in any way that breaches applicable laws or regulations
· Attempt to gain unauthorised access to the website or server
· Introduce viruses, malware, or harmful material
· Use the website for fraudulent purposes
4. Intellectual Property
All content on this website, including text, logos, images, and design, is owned by or licensed to The Good Garden Company. You may not copy, reproduce, or distribute any content without written permission.
5. Website Accuracy
We aim to ensure all information is accurate and up to date, but we do not guarantee completeness or accuracy. Information may change without notice.
6. Limitation of Liability
We are not liable for any loss or damage arising from use of this website, website downtime, or reliance on website information.
7. Links to Other Websites
This website may contain links to third-party websites. We are not responsible for their content or privacy practices.
8. Changes to Terms
We may update these Terms of Use at any time. Changes will be posted on this page.
9. Governing Law
These Terms of Use are governed by the laws of England and Wales.
PART 2: PRIVACY POLICY
10. Introduction
We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.
11. Data We Collect
We may collect and process the following personal information:
Contact Information:
· Name and title
· Address (service location)
· Phone number
· Email address
Service Information:
· Property details and garden specifications, including garden gate key passwords
· Service preferences and requirements
· Project photos and site assessments
· Payment information and billing details
Communication Records:
· Correspondence via phone, text, email
· Service feedback and reviews
· Information submitted via contact forms
· Website usage data
12. How We Use Your Data
We use your personal data for the following purposes:
Service Delivery:
· Providing garden maintenance and landscaping services
· Scheduling appointments and managing service contracts
· Conducting site assessments and consultations
· Providing quotations
· Communication purposes
Business Operations:
· Processing payments and invoicing
· Managing customer relationships
· Providing ongoing plant care advice and seasonal reminders
· Quality assurance and service improvement
Legal Requirements:
· Compliance with health and safety regulations
· Insurance and liability purposes
· Record-keeping as required by law
13. Legal Basis
We rely on consent, contract performance, legitimate interests, and legal obligations.
14. Data Security
We take reasonable steps to protect your personal data and store it securely.
15. Sharing Data
We do not sell your data. We may share your data with:
· Insurance Providers: For public and employer liability coverage
· Payment Processors: For secure transaction handling
· Subcontractors: When required for service delivery
· Legal Authorities: When required by law
16. Your Rights
You have rights to access, correct, delete, restrict, object, and transfer your personal data.
17. Cookies
We may use cookies to improve website performance. You can control cookies via your browser.
18. Third Parties
We may use third-party providers such as hosting or analytics services.
19. Data Retention
We retain data only as long as necessary.
We retain your personal data for:
· Active Customers: Duration of service relationship plus 7 years
· Project Records: 12 months warranty period plus 6 years for legal purposes
· Financial Records: 7 years as required by law
· Marketing Consent: Until withdrawn or 3 years of inactivity
20. Contact Us
For any privacy-related questions or to exercise your rights, contact us:
Business Name: The Good Garden Company
Email: Info@thegoodgardenco.com
If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.